MilliyO

Privacy Policy

Last updated: 22 August 2026 · Version 2026-08-22

This policy explains what personal data the MilliyO mobile application and website collect, why we collect it, who we share it with, and the choices you have. It is written to meet the requirements of India's Digital Personal Data Protection Act, 2023 (DPDPA) and the Google Play User Data policy.

1. Who we are

MilliyO is a fresh-milling and grocery service. The app is published as com.jananifoods.milliyo.

Data Fiduciary	Janani Foods
GSTIN	29AAVFJ9252C1ZU
Contact	+91 90365 87778 · WhatsApp
Email	jananihastenafoods@gmail.com
Registered address	No. 159, Jayanagar Co-Operative Housing Society Layout, 1st Stage, Turahalli Road, Subramanyapura, Bangalore – 560061, Karnataka, India

2. What we collect

We collect only what the service needs to work. We do not sell your data, and we do not use it for advertising.

Data	Why
Mobile number	To create your account and sign you in. This is the identifier your orders are attached to.
Name and email	To address you on orders and receipts.
Delivery address door/street, area, city, district, state, PIN, contact number	To deliver your order and to check that you are inside a store's delivery area.
Approximate or precise location only while you use the app, and only if you allow it	To find your nearest store, to check deliverability, and to let you drop a pin when adding an address. You may refuse this and enter an address manually instead.
Order history	To show your past orders, allow reordering, handle refunds and returns, and meet tax and accounting obligations.
Device notification token	To send you order updates. Nothing else is read from your device.
Support messages and ratings	To answer your queries and improve the service.

What we do not collect

We never see or store your card number, CVV, UPI PIN or bank credentials — see section 4.
We do not access your contacts, photos, files, microphone, SMS or call logs.
We do not track your location in the background or when the app is closed.

3. Permissions the app asks for

Permission	What it is used for
Location (fine / coarse)	Finding your nearest store and confirming your address is deliverable. Used only while the app is open. Optional — the app works without it.
Notifications	Order status updates such as accepted, milling, out for delivery and delivered. You can turn these off in your phone settings.
Internet	Communicating with our servers.

4. Payments

We never handle your card or UPI credentials

Online payments are processed by Razorpay Software Private Limited, a payment gateway authorised by the Reserve Bank of India. When you pay, you are handed to Razorpay's own secure interface. Your card number, CVV, UPI PIN, net-banking password and any other credential are entered there and go directly to Razorpay — they never reach MilliyO's servers and we cannot see them.

We receive only the outcome: whether the payment succeeded, the amount, and a reference id we store against your order so we can match payments and process refunds. Razorpay's handling of your data is governed by its own privacy policy at razorpay.com/privacy.

Cash on delivery involves no payment data at all.

5. Other services we use

Service	Purpose	What it receives
Google Firebase Authentication	Verifying your mobile number by OTP	Your mobile number
Google Firebase Cloud Messaging	Order notifications	A device token and the notification text
Google Maps	Showing the delivery map and letting you place a pin	Map coordinates you interact with
Razorpay	Payments	See section 4

These providers act on our instructions and are bound by their own terms. We do not share your data with anyone else for their own marketing.

6. Live milling video

Some orders can be watched being milled. That camera is fixed on the milling equipment inside the store. It films the grain and the machine, not customers, and the stream is available only while your order is being milled. We do not record you, and we do not use your phone's camera at any point.

7. How long we keep it

Account details — while your account exists.
Orders and invoices — retained as long as tax and accounting law requires, even if you close your account. Indian tax rules generally require this for several years.
Support conversations — up to two years.
Notification tokens — until you uninstall the app or disable notifications.

8. Your rights

Under the DPDPA you may:

Access the personal data we hold about you.
Correct anything inaccurate or incomplete.
Erase your data, subject to records we must keep by law.
Withdraw consent you previously gave, such as location access.
Nominate someone to exercise these rights if you are unable to.
Complain to the Data Protection Board of India.

You can do the first three yourself in the app under Profile → Privacy, which lets you download a copy of your data and request deletion. You can also write to us at the address in section 1 and we will respond within the period the law allows.

9. Keeping your data safe

All traffic between the app and our servers is encrypted with HTTPS/TLS.
Our database is not reachable from the internet and requires authentication.
Back-office accounts use individual logins with optional two-factor authentication, and administrative actions are recorded in an audit trail.
Access to personal data is limited to staff who need it to do their job.

No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board as the law requires.

10. Children

MilliyO is not intended for children under 18. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

11. Grievance Officer

If you have a concern about how your data is handled, contact our Grievance Officer:

Phone	+91 90365 87778
Email	jananihastenafoods@gmail.com
Address	Janani Foods No. 159, Jayanagar Co-Operative Housing Society Layout, 1st Stage, Turahalli Road, Subramanyapura, Bangalore – 560061, Karnataka, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

12. Changes to this policy

If we change this policy we will update the date at the top and, where the change is significant, tell you in the app. Continuing to use MilliyO after a change means you accept the updated policy.